Article Furniture
Article Furniture Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Article Furniture has a 2.8 star rating based on 4 customer reviews; consumers are mostly neutral. Rating split shows 50% unfavorable and 50% positive. Pros: attractive design. Cons: delivery too long and unclear. Reviewers value website and reliability; price level is medium. Recent comments include mold issues and delivery delays.
Key Takeaways for Future Customers
- Check Article Furniture reviews for delivery time estimates before ordering.
- Contact customer service early to confirm shipping and backorder status.
- Document condition on delivery and keep photos if issues arise.
Negative Feedback / Risk Areas
- Frequent customer complaints about long wait times and delivery issues.
- Health concern: reports of moldy packaging and unsatisfactory remedies.
- Inconsistent fulfillment and backorder communication.
Positive Feedback
Some customers praise attractive products and helpful customer service reps who resolve cancellations and address address mistakes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Article Furniture has a 2.8 star rating based on 4 customer reviews; consumers are mostly neutral. Rating split shows 50% unfavorable and 50% positive. Pros: attractive design. Cons: delivery too long and unclear. Reviewers value website and reliability; price level is medium. Recent comments include mold issues and delivery delays.
Key Takeaways for Future Customers
- Check Article Furniture reviews for delivery time estimates before ordering.
- Contact customer service early to confirm shipping and backorder status.
- Document condition on delivery and keep photos if issues arise.
Negative Feedback / Risk Areas
- Frequent customer complaints about long wait times and delivery issues.
- Health concern: reports of moldy packaging and unsatisfactory remedies.
- Inconsistent fulfillment and backorder communication.
Positive Feedback
Some customers praise attractive products and helpful customer service reps who resolve cancellations and address address mistakes.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Furniture packaged in moldy packaging
- Packaging had mold on the bottom and was unsafe.
- Customer service offered only a return or replacement.
- Photos document mold contamination.
I purchased furniture from Article, and although the item arrived, it was delivered in unsafe and unacceptable condition. The outside of the box looked normal, but once we removed the furniture and broke the box down for disposal, we discovered the entire bottom of the packaging was covered in mold.
Mold contamination is a health and safety hazard and indicates improper storage conditions. I reported this to the company, but customer service treated the issue as minor and offered only two options: return the item (requiring me to re-handle mold-contaminated packaging) or accept a replacement likely stored in the same warehouse. Neither option addresses the underlying safety issue or provides an adequate remedy.
The company failed to deliver the product in safe condition, and their proposed solutions place an additional burden and health risk on me. I have photos documenting the mold.
Preferred solution: I want a full refund without further hassle. The packaging was mold-contaminated and has already been discarded for safety. I want acknowledgment that the item was delivered in an unsanitary condition and assurance this issue will be addressed.
User's recommendation: Not worth the mold disposal hassle
Delivery issues
Delivery issues, wait times are too long. Need assistance; item is in our city and should be delivered ASAP.
- Every thing
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy from this company
Hi Patti, we're sorry to hear that your order hasn't arrived yet. Please reach out to us directly at service@***.com or by phone at 1-888-746-**** and we'd be happy to look into this for you. We apologize for the delay and appreciate your patience - Article
My order reflect two types of wood in error
All set the slats were a different color which is fine. Thank you.Thank you Thank you Thank you 
Thanks
Backorder
My order has been delivered except for the Gabriella small pillows in ivory. Order number 309-****. Can you tell me the status of this?
Hi Gisell, We’re sorry to hear that your Gabriella Pillows haven’t arrived yet! Please reach out to us directly at service@***.com or by phone at +1-888-746-****, and we’d be happy to look into this for you.
We apologize for the delay and appreciate your patience! Article
Excellent customer service phone rep
I learned the bed I ordered was going to take over 2 months to deliver amd wanted to cancel and the rep was lovely and made it easy
- Attractive
- Delivery too long and not clearly explained
Preferred solution: Full refund
User's recommendation: Check on delivery time
Frederick, Maryland
Problem on order placed
I placed an order last night and accidentally put in the wrong street address. I called this morning and the representative is going to correct the address
Companies Similar to Article Furniture
Castlery
“I need help to adjust my delivery. I need to know if I can change the time of my delivery to another...“
Joybird
“I designed a room when my daughter moved out. Her one requirement was that she has a place to sleep when...“
Scandinavian Designs
Arhaus
“First, their claim and customer service online must be replaced. Bunch of clerks and AI could do better...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi Vivian, Thank you for sharing this with us. We are truly sorry for your experience.
Discovering mold on the packaging is deeply concerning and understandably upsetting. This is unacceptable, and it should not have arrived to you in that condition. We have made arrangements for a full refund, and you do not need to return or re-handle any contaminated packaging. We also appreciate that you have disposed of it safely.
We have also escalated your report and photos to our Quality Team so they can investigate the storage and handling conditions that led to this and ensure it’s addressed going forward. We will happily email you with an update on the result of their findings. Thank you again for bringing this to our attention.
We appreciate the chance to make it right, and we’re sorry for the hassle and concern this caused. Sincerely, Article
Thank you for the response. To finalize this, I would like to receive an email confirming (1) that my full refund for order 350**** is being issued without requiring any return from me, and (2) that you will share the results of your Quality Team’s findings once the investigation is complete.
Please send this confirmation to me at your earliest convenience. Thank you.
Hi Vivian, Thank you for following up. We have sent you an email confirming the full refund for your order (no return required) and we will follow up with the findings of our Quality Team’s investigation once it’s complete.
Thank you again for bringing this to our attention. Sincerely, Article